Contact us

Contact us about anything related to our company or services.
We'll do our best to get back to you as soon as possible.

JB Kelly, LLC dba LIPSMART
250 95th Street
Surfside FL 33154
United States
+1-888-859-6399
+1-888-859-6399
orders@lipsmart.com
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FAQ

Where can I find wholesale pricing?

Once you've signed up (register here) and your account has been approved, you'll be able to log in and view prices at our shop.

What's the signup process like?

Once you've filled out the registration form, your account will be pending review. A representative will look over your information, and if all looks good, you'll be activated.

Upon activation, you'll immediately receive an email to notify you, then you'll be able to log in to place orders. Approval doesn't take long, in fact if you've submitted your form during business hours - 10am - 4pm EST - you'll usually receive your activation notification within 10 minutes. If submitted outside business hours, you should receive notification by the first business day morning. 

If you would like to follow up on your registration or have any questions, you are more than welcome to email us at info@lipsmart.com and we'll get back to you as soon as possible =)

What's the lead time for receiving my order?

Upon checking out when placing your order, you'll have multiple shipping options to choose from, though the default is ground. Ground is shipped via FedEx Ground, and transit time takes 4-6 business days within the USA, though it can arrive sooner depending on the distance (our fulfillment center is located in Ft. Lauderdale, FL).

Due to COVID-19, delays in shipping may occur. If you would like to check on your package, you can log in and pull up your Order under your Documents to view the tracking number. If you need further assistance with tracking, please email us at orders@lipsmart.com.