FAQs

1. Go to log-in
2. Click on the Forgot your password link
3. Enter your User ID
4. An email containing a temporary password will be sent to the address on file
5. Log-in using your temporary password
6. To change your password to your preference, click on your name in the top right corner, next to the "log out" link.
7. Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

If you forgot both your user ID and password, call 888-859-6399 or email info@lipsmart.com. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

1. Sign In to your account
2. After you sign in, Click on Change Password located in the top right corner
3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

Yes, Lipsmart has a quality policy and guidelines. Lipsmart is committed to quality by complying with customer and regulatory requirements. Each Lipsmart employee is personally responsible for the quality of his or her work and is empowered to initiate action to ensure both quality and continuous improvement within the organization.

Samples are available for purchase.

If you have not received your order or have discovered an error or discrepancy on your order, please notify the Sales Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 888-859-6399 or email info@Lipsmart.com.

Our Credit Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 888-859-6399 and ask to speak with someone in the Credit Department, or email info@Lipsmart.com Attn: A/R Department.

Please mail your payments to our remit-to address:
1590 NW 27th Ave. Suite #2
Pompano Beach, FL 33069

All shipments may ship via UPS, FedEx or USPS. Same day shipment is available on products if orders are received by Lipsmart before 5 p.m. EST. Expedited order express service, air freight and other premium shipping services are also available at additional costs. All shipping costs and duties are the responsibility of the purchaser. Lipsmart prepays shipping charges and adds them to your invoice for orders shipped via UPS and FedEx.  Shipments via other common carriers are shipped freight collect. Inspect all shipments and report any shortages or damages to the delivering carrier immediately.

Same day shipment is available on products if orders are received by Lipsmart before 5 p.m. EST. You should receive your order within 3-5 business days. Air freight and premium freight services are available at your request.

We do not have a minimum order.  Combine your needs to minimize your charges.